Never a complaint, always swift response, actions without mistakes. I am using Incompass services for over 5 years now, and always 5/5
A joy to deal with, very professional, very organised, very pleasant on the phone, very easy to deal with. In fact very unlike every other company I have dealt with since relocating to South Africa. Thank you!
Dear Fiona, I thank you very much for your outstanding help on all transactions by transferring money from Germany to South Africa to buy my property in Cape Town. There was no better way to work than together with Incompass. All of the agents at your company were a 100% competent in answering all questions. You have very friendly staff at your company. I will recommend Incompass to all potential customers who consider buying a property in South Africa. Incompass is the right partner to solve all problems a foreigner has to deal with. Even to open a bank account, registration and so on….. I avoided a lot of troubles by letting this processes done by Incompass. Congratulations… And again many thanks for working that out.
Hi there I just wanted to thank you both, and the extended Incompass team, for all the assistance with my SARS applications and Forex transfers. You made it really easy for us to relocate our money to the UK for our recent emigration, and took a whole bunch of worry off our shoulders.
Ms van der Meer
I regret not doing a bit of homework many years ago to find Incompass to assist me with my Forex transactions - this would have been so much easier than ill-informed me struggling with my Bank's Forex Department! All parties involved performed at the high-bar service level.
I refer Incompass to all my friends and colleagues. Fantastic service and wonderful advisers. Awesome level of communication!
I continue to be amazed at the promptness and expertise of the Incompass staff and the speed at which transfers in and out are acknowledged and executed!
Excellent service. Both my husband and myself feel supported and in capable hands. The time difference between SA and Vancouver is a challenge and it is very reassuring to have Incompass' assistance. Even though there is a time difference delay, communication is good and responses are prompt.
All INCOMPASS staff were excellent. Most of my interaction was with Christo Rust and Maryke van Schalkwyk, both were very helpful and professional throughout the process. I am very grateful for everything they did to assist me.
I only have to congratulate myself for choosing Incompass and I would like to congratulate Kirsteen and Christo for their professionalism. They listened to each question asked and provided an immediate answer.
Maryke and Incompass treated me as if I were their only client. Exceptional service!
Your service is top-drawer, thank you for you amazing help and service.
This is the second time I have used your services within a period of about 4 years. My positive experience has not diminished in the least since my first transaction. I’m very impressed with your consistent standards of excellence. I have recommended your services to several of my friends.
Your staff is always very helpful, friendly and efficient. I made a great choice when I signed up three years ago.
Incompass staff are friendly and well-informed.I admire the courtesy with which they addressed me. When asking for clarification during registration process they responded clearly and quickly. They could even inform me in advance what the next step will be. Of particular reference,Bianca Abraham's gave me detailed and comprehensive steps to unfold during the registration process in the emails.
Very, very Satisfied. Always, emails are answered from Kirsteen within a very short time. I have dealt with Incompass for many years, and hàve always had excellent service. Thank you
Maryke van Schalkwyk & Mark Brooks are the two individuals that I've dealt with in trying to sort out my international investments. They were always available, very quick to respond and an absolute pleasure to deal with. They just made things happen and it's great talking to people via direct phone lines and their direct email addresses. Great service, well done, highly recommended!
I can recommend Incompass service to my colleagues who are in the business of investing offshore for their clients.
Good communication at all times and problems resolved immediately. In a difficult situation a plan B was decided upon. Pro-active thinking to satisfy both parties. Not sticking rigidly to one set of rules which don't suit everybody.
As a small investor, not very active in this sector, one can get concerned about the funds making it into the offshore investment. In these circumstances it is important that the team come across as competent and conscious. And Incompass did just that. I forgot the name of the fellow who first spoke to me, maybe Mark.. He was absolutely present and switched on, as was Maryke who handled the deal after the initial contact.
Seamless and prompt with all information. I really had no questions. All the members that have communicated with me have been excelled. In comparison with other financial companies I have dealt with, INCOMPASS are by far the best.
Christo Rust was absolutely fabulous. Kirsteen Nixon finished off the deal very efficiently. This annual transfer used to stress me so much when I did it through the Standard Bank, now it is so easy it's a breeze!!!! Thank goodness I found you guys via the Internet. I couldn't remember who I had dealt with last year so I send a general email and Christo answered me within minutes. What a pleasure!
Support by Fiona and all her colleagues were brilliant and with not just friendliness but with proper knowledge how and why to do things in a certain order and why is it good for me, the client. Active phone contact by Incompass to my home phone in Germany was routine for them.
It was a pleasure dealing with Incompass. I received excellent service starting with Christopher Stokes who guided me through the process, to Natasha Swart and Kirsteen Nixon, who helped along the way and who finalized everything. The process was seamless and professional, from opening the bank account in S.A., to transferring the funds to my U.S.A. account. I was kept up to date without me having to ask
Ms van der Meer
Communications were speedy, a detailed explanation of the benefits of engaging Incompass was provided upfront and the entire process was explained in detail. Considerable patience was exercised and great detail given to my many questions/explanations asked/requested. Very readily available (rapid response to my emails and engagement when funds reflected in my account), and made arrangements to phone me at a mutually agreeable time in Australia (8 hours time difference) re confirmation of the deal. Christo Rust and Kirsteen Nixon are clearly competent, capable and professional, and have deep insight into their areas of expertise.
Mr van Zyl
Always very prompt, professional and accurate! Like dealing with my colleagues next door, as oppose to international communication. Never experienced a single issue. Have done and will again recommend your services.
I am always amazed with the speed your office works. Kirsteen always answer my mails immediately. You amaze me every time even after 4 or 5 years working with you . I don't even want to think about the time lost at a normal bank to do the same as what you do in 2 to 3 emails within an hour!!! Very happy that I found your company!!!
Availability very good even with my 2 hour time difference. Hanging about for days tends to be the norm these days but not at Incompass. Kirsteen is the lady who looks after me very well but in her absence there are always others to keep the machine working.
I really do enjoy the efficiency and great customer service that makes you so unique. All queries are dealt with crisp and efficiently and dealt with very speedily. Amazing good service, thank you Kirsteen, you are an assest to your institution.
I would like to state that we always receive a very swift, efficient and excellent service from Natasha Coetzee, Qaunita Jackson and Kirsteen Nixon.
I have never received anything except phenomenal service from Incompass. I can't single out an individual employee as all of them has been fast, efficient, friendly and made every transaction a breeze.
Everything went smoothly and the staff responded very quickly. Kirsteen Nixon and Christo Rust have been very helpful. The rates are very competitive and the service is excellent.
The promptness of reply to the initial contact and action to requests is exemplary and has been the same on each contact. Highly commendable!
Excellent Service! I was guided through the process every step of the way in a most professional and friendly manner. Ï will definitely use Incompass in the future - and - most definitely - recommend this company to my friends! The people I dealt with were outstanding and thoroughly understand the words "knowledgeable, professional and friendly service"
I have always received extremely friendly and professional advice from all the ladies I have dealt with in the Cape Town office. Qaunita (in particular), Kirsteen and Natasha have continually made the transfer of funds, both internationally and locally, extremely efficient and without error. So happy to work with them.
Kirsteen patiently guided me through the transfer process. Very appreciated!
Great service, friendly people, better exchange rates than from my bank and no transfer costs. I will use Incompass again soon.
I have been very impressed with the prompt and efficient service from Incompass from all the people I have dealt with (Kirsteen, Qanita, Natasha with registration etc) The process makes it very easy to do money transfers and I appreciate that. It was impossible to do this via ABSA, i gave up on international transfers with ABSA.
I cannot fault anything as the whole process was smooth and swift. I would like to thank Kirsteen who is obviously very good at keeping in contact and responds straight away to emails.
The entire service provided has been exemplary. I am more than satisfied with all arrangements and services provided. There is simply nothing else to say, thank you all.
Very quick response and so happy to receive tax clearance so quickly. Kirsteen Nixon was very helpful.
All members I been in contact with has helped me very much and fast and the whole process has worked out very smooth.
Thank you all. It is a pleasure to work with you. We hope it will be also in future.
It's been a pleasure to work through the Incompass team.
A very good and cost effective service. All the staff I have dealt with have a professional and helpful attitude, keep up the good work.
I have been dealing with Incompass for over 3 years now and the service and response is always excellent, 100% of the time.
Fantastic service, thank you so much guys... we should have a bank like this in Germany ...and this friendly, helpful, fast service.
More than sufficient: very good and well trained on the matters! My compliment for the friendly way the team treated me.....
Mr van Dipten
Speedy and attentive service that is very customer oriented. Well done by Natasha and Kirsteen who were my contacts.
Christo Rust was the sort of member of your team that all teams strive to have in their teams. Aside from this being a one off transaction and speed necessitated by concern with what the ratings agencies will say on Friday, no doubt this avenue will be used for even more mundane foreign transfers if and as they arise.
The Incompass team
- Market leading forex rates.
- No administration fees.
- ISO 9001 accredited service levels.
- ISO 27001 accredited security levels.
- 100% transparency on all money transfers.
- Tailored services to meet your money transfer needs.